Here you’ll find answers to the most frequently asked questions about orders, personalisation and delivery. If you can’t find what you’re looking for, feel free to contact us — we’ll be happy to help.
How long will my order take?
If the item is in stock, we embroider and dispatch it within 1–3 business days. For pre-order items, production and dispatch take 2–3 weeks. Delivery within Latvia usually takes another 1–3 business days.
When should I order to receive it before Christmas?
By 14 December for in-stock items and by 30 November for pre-order items.
How do I choose the right size?
Each product description includes a size guide with length and chest measurements in centimetres. Our sizes are true to size, so choose the size that matches your baby.
Can you embroider names with Latvian letters (ā, š, ņ…)?
If your name includes special characters, please message us before ordering and we’ll tell you which fonts support them.
Can I choose two fonts or a special layout?
Yes! Add your wishes in the “Special embroidery requests” field on the product page. If you’d like something that isn’t offered as an option, get in touch — we’ll do our best to make it happen.
How should I care for the items?
Knitted items: hand wash and dry flat. Bubble rompers can be machine washed on a gentle cycle at 30°C.
Can I exchange or return an item?
Personalised items cannot be exchanged or returned unless there is a manufacturing defect, so please check your embroidery text carefully before ordering.
Where do you deliver?
We deliver within Latvia and to other European countries. Shipping costs are calculated at checkout. Delivery within Latvia is free on orders over €60.